Net Promoter Score Calculator

Calculate your Net Promoter Score.

Number of Promoters Number of Passives Number of Detractors

The Net Promoter Score (NPS) Calculator is a valuable tool for businesses looking to measure customer loyalty and satisfaction. It helps determine the likelihood of customers recommending your product or service to others. By calculating NPS, you can gain insights into customer experience and identify areas for improvement.

How to Use the Net Promoter Score Calculator

Follow these simple steps to use the NPS calculator:

Enter Number of Promoters: Input the number of customers who rated their likelihood to recommend you as 9 or 10.

Enter Number of Passives: Input the number of customers who rated their likelihood to recommend you as 7 or 8.

Enter Number of Detractors: Input the number of customers who rated their likelihood to recommend you as 0 to 6.

Calculate NPS: Click on the “Calculate NPS” button to get the Net Promoter Score.

Copy or Download Result: You can either copy the result or download it for future reference.

Why You Need an NPS Calculator

Understanding your NPS is crucial for improving customer satisfaction and loyalty. A high NPS indicates that your customers are likely to recommend your business to others, which can lead to increased referrals and growth. Conversely, a low NPS suggests that there are issues that need to be addressed to improve the customer experience.

Using an NPS calculator helps you track your score over time, identify trends, and take action to enhance customer satisfaction.

Formula for Net Promoter Score

The formula to calculate NPS is straightforward:

\[ \text{NPS} = \left( \frac{\text{Number of Promoters} – \text{Number of Detractors}}{\text{Total Responses}} \right) \times 100 \]

This formula helps you quickly determine the overall sentiment of your customers.

Usage Examples

Example 1

Situation: You have 60 promoters, 30 passives, and 10 detractors.

Number of Promoters: 60
Number of Passives: 30
Number of Detractors: 10

Calculation:

\[ \text{NPS} = \left( \frac{60 – 10}{100} \right) \times 100 = 50 \]

Explanation: In this example, the NPS is 50, indicating a strong positive sentiment among your customers.

Example 2

Situation: You have 80 promoters, 15 passives, and 5 detractors.

Number of Promoters: 80
Number of Passives: 15
Number of Detractors: 5

Calculation:

\[ \text{NPS} = \left( \frac{80 – 5}{100} \right) \times 100 = 75 \]

Explanation: In this example, the NPS is 75, indicating an excellent level of customer satisfaction and loyalty.

Start measuring your customer loyalty today with our Net Promoter Score Calculator. Simply input your data and gain valuable insights into your customer satisfaction!